Support: +27 82 229 3580
Email: info@novapexx.com

The following Refund and Returns Policy applies to all products purchased from NovaPexx.

7-Day Return Policy

We offer a 7-day return policy, which means you have 7 days after receiving your order to request a return.

Return shipping and exchange shipping costs are the responsibility of the customer, unless the item received is defective, damaged, or incorrect.

To be eligible for a return, the product must:

• Be in the same condition in which you received it
• Be unused and unopened
• Be in its original packaging
• Include the receipt or other proof of purchase

To start a return, please contact us at info@novapexx.com. Items returned without first contacting us and receiving return instructions may not be accepted.

If your return is approved, we will provide you with instructions on where and how to send the product.

You can contact us at any time with questions regarding returns at info@novapexx.com or +27 82 229 3580.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if:

• Your product is damaged
• Your product appears defective
• You received the wrong product
• Your order is incomplete

Please contact us promptly so that we can assess the issue and determine the appropriate resolution.

Non-Returnable Products

For health, safety, hygiene, and product integrity reasons, certain products may not be eligible for return once opened or used.

This may include:

• Opened or used supplements
• Products with broken or removed seals
• Products that have been contaminated or damaged after delivery
• Personal care or hygiene-related products
• Products that are not returned in their original packaging
• Sale or clearance items, where applicable
• Gift cards

If you are unsure whether a product is eligible for return, please contact us before sending it back.

Exchanges

If you would like to exchange an eligible product, please contact us within 7 days of receiving your order.

The original product must be returned and accepted before the replacement product can be sent.

Return shipping and the shipping cost for the replacement product are the responsibility of the customer, unless the exchange is due to an error on our part or the product arrived damaged or defective.

Refunds

Once we receive your returned product, we will inspect it and notify you whether your refund has been approved or declined.

If approved, your refund will be processed to your original payment method.

Please note that the time it takes for the refund to appear in your account may vary depending on your bank, payment provider, or credit card company.

Important Note

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws. Where applicable, statutory consumer rights will take precedence over this policy.