Our website address is: https://www.novapexx.com

At NovaPexx, we respect your privacy and are committed to protecting the personal information you provide when using our website. This Privacy Policy explains what personal data we collect, how we use it, and the rights you have regarding your personal information.

What Personal Data We Collect and Why We Collect It

Comments

When visitors leave comments on our website, we collect the information shown in the comments form, as well as the visitor’s IP address and browser user agent string to assist with spam detection.

An anonymised string created from your email address (also known as a hash) may be provided to an avatar service to determine whether you are using the service. After approval of your comment, your profile picture may be visible to the public in the context of your comment.

Media

If you upload images to our website, you should avoid uploading images that contain embedded location data (EXIF GPS). Visitors to the website may be able to download and extract location data from images uploaded to the website.

Contact Forms

When you submit information through a contact form, we may collect the personal information you provide, such as your name, email address, telephone number, and any other information included in your message.

We use this information to respond to your enquiry, provide customer support, and communicate with you regarding your request.

Orders and Customer Information

When you place an order through our website, we may collect information such as your name, billing address, delivery address, email address, telephone number, payment-related information, and details of the products you purchase.

This information is used to process and fulfil your orders, arrange delivery, provide customer support, communicate with you about your order, and comply with applicable legal and accounting requirements.

Payment information may be processed securely by third-party payment service providers. NovaPexx does not necessarily store your complete payment card details on its own servers.

Cookies

If you leave a comment on our website, you may opt in to saving your name, email address, and website in cookies. These cookies are for your convenience so that you do not have to enter your details again when leaving another comment. These cookies may last for one year.

If you visit our login page, we may set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we may also set up cookies to save your login information and screen display preferences. Login cookies may last for two days, while screen options cookies may last for one year. If you select “Remember Me”, your login may remain active for up to two weeks.

If you log out of your account, the login cookies will be removed.

Additional cookies may be used by our website and third-party services to improve website functionality, remember preferences, analyse website usage, and support marketing activities.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.

Embedded Content from Other Websites

Articles and pages on this website may include embedded content, such as videos, images, articles, or other media.

Embedded content from other websites behaves in the same way as if you had visited the other website directly. These third-party websites may collect data about you, use cookies, embed additional tracking technologies, and monitor your interaction with the embedded content.

This may include tracking your interaction with the embedded content if you are logged into an account with that third-party website.

Analytics

We may use analytics services to help us understand how visitors use our website. These services may collect information such as your IP address, browser type, device information, pages visited, and general usage patterns.

This information helps us improve our website, products, services, and customer experience.

Who We Share Your Data With

We may share personal information with trusted third-party service providers where necessary to operate our business and provide services to you.

This may include:

• Payment processing providers
• Delivery and courier companies
• Website hosting and technical service providers
• Email and communication service providers
• Website analytics and security providers
• Spam detection and fraud prevention services
• Professional advisers where necessary
• Government authorities or law enforcement where legally required

We do not sell your personal information to third parties.

Third-party service providers may process your information in accordance with their own privacy policies and applicable data protection laws.

How Long We Retain Your Data

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, complying with legal and accounting obligations, resolving disputes, and enforcing our agreements.

If you leave a comment, the comment and its metadata may be retained indefinitely so that we can recognise and approve follow-up comments automatically.

For users who register on our website, we store the personal information they provide in their user profile. Users may be able to view, edit, or delete their personal information through their account, subject to any information we are required to retain for legal, administrative, security, or legitimate business purposes.

What Rights You Have Over Your Data

Depending on applicable data protection laws, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, where legally permitted
• Request a copy of the personal data we hold about you
• Object to or restrict certain processing of your personal information
• Withdraw consent where processing is based on consent

If you have an account on this website or have left comments, you may request an exported file of the personal data we hold about you, including any data you have provided to us.

You may also request that we erase personal data we hold about you. This does not include information we are required to retain for administrative, legal, tax, accounting, security, or other legitimate business purposes.

To exercise your privacy rights, please contact us using the contact details provided on our website.

Where We Send Your Data

Visitor comments may be checked through an automated spam detection service.

Personal information may also be processed by trusted third-party service providers, such as payment processors, hosting providers, delivery companies, analytics providers, and other service providers necessary for operating our website and fulfilling orders.

Some of these providers may process information outside your country of residence. Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

Data Security

We take reasonable technical and organisational measures to help protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

Any updates will be published on this page, and the updated policy will include the revised date where appropriate.